Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

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1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Returned within 30 days of the delivery date
• Item is unused, unworn, and in its original condition
• Item is in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

• Items marked as final sale or non-refundable at the time of purchase
• Personalized or custom-made items
• Items that have been used, damaged, or altered
• Gift cards

3. How to Initiate a Return

Contact our team at contact@eliavy.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) and return instructions within 1–2 business days.

4. Refund Process

Once your return is received and inspected, we will notify you of its status. If approved, your refund will be credited to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

5. Exchanges

To exchange an item, contact us at contact@eliavy.com. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you received a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

8. Governing Law

This Refund Policy is governed by the laws of Hong Kong.

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