Privacy Policy

How we collect, use, and protect your personal information.

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1. Introduction

At Eliavy, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit eliavy.com or make a purchase from us.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: first name, last name
• Contact data: email address, shipping & billing address, phone number
• Transaction data: order details and payment information
• Technical data: IP address, browser type, device info, cookies
• Marketing data: preferences and communications history

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers (payment processors, shipping carriers, analytics tools) solely to operate our business. All third parties are required to maintain the confidentiality of your data.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may disable cookies through your browser settings, though some features of our site may not function properly as a result.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at contact@eliavy.com.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Governing Law

This Privacy Policy is governed by the laws of Hong Kong. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

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